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Terms and conditions

Delivery policy, exchange,  return and refund

This website is owned and operated by Federico Puppi. These Terms set out the terms and conditions under which you may use our website and services offered by us. This site offers visitors music and services related to art, performance, education and teaching, music videos and other cultural products. By accessing or using our service website, you agree that you have read, understood and agree to be bound by these Terms.
To use our website and/or receive our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to participate in these services. You are not permitted to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if, in our sole and exclusive determination, you violate any provision of these Terms or any applicable law or regulation. You may discontinue use and request cancellation of your account and/or any service at any time. Notwithstanding anything to the contrary with respect to automatically renewed subscriptions to paid services, such subscriptions will only be discontinued after the expiration of the respective period for which you have already paid.
You agree to indemnify and hold Federico Puppi harmless from any demands, losses, liabilities, claims or expenses (including attorneys' fees) made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the fullest extent permitted by applicable law, under no circumstances will [website owner] be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for lost profits, goodwill, use of data or other intangible losses arising out of or related to the use or inability to use the service.
To the fullest extent permitted by applicable law, [website owner] assumes no liability for any errors (i), errors or inaccuracies of content; (ii) personal injury or property damage of any nature resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time in our sole discretion. Therefore, you should periodically review these pages. When we materially change the Terms, we will notify you. Your continued use of the Site or our service after any change constitutes your acceptance of the new Terms. If you do not agree with any of these terms or any future version of the Terms, please do not use or access (or continue to access) the website or service.

You agree to receive promotional messages and materials from time to time by post, email or any other contact form you may provide to us (including your phone number for calls or text messages). If you do not wish to receive these promotional materials or notices - please simply notify us at any time.

These Terms, the rights and remedies provided herein, and any and all claims and disputes relating thereto and/or the Services, will be governed, interpreted and enforced in all respects solely and exclusively in accordance with the internal laws of [ Country Name / State], without respect to its conflicts of legal principles. Any and all claims and disputes will be brought, and you consent to them being decided exclusively by a court of competent jurisdiction located at [City name of courts]. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.


For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the product's receipt date, and we will exchange or offer a refund based on the payment method. original . In addition, please note the following: (i) Products may only be returned in the country in which they were originally purchased; and (ii) the following products are not eligible for return: classes and live performances.
We may, without notice, change the services; stop providing the services or any features of the services we offer; or create limits for services. We may permanently or temporarily terminate or suspend access to the Services without notice and liability for any reason or no reason.
When we receive a valid warranty claim for a product purchased on our website, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon prompt return of the product to us. We will pay for shipping repaired or replaced products to the customer and the customer will be responsible for returning the product to us.


The Service and all materials contained or transferred therein, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual property relating thereto are the exclusive property of Federico Puppi. Except as explicitly provided herein, nothing in these Terms shall be deemed a license in or under such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, perform publicly, publish, adapt, edit or create derivative works.



Delivery will take place according to the payment option selected at the time of purchase, and will depend on confirmation of payment by the entity responsible for the payment method. Delivery time varies depending on several factors.  Orders are usually shipped between 5 and 10 business days after payment confirmation.  



If our delivery man does not find anyone at the indicated location, he will make up to three attempts.

Confirm the measurements with the packaging of the purchased product, if it is compatible with the measurements of passage of the delivery address, for example passage through doors, gates, elevators, stairs and planned furniture.

If delivery does not take place and it is not possible to locate the address indicated, we will contact you through email and telephone contacts to confirm the address.


Inconsistency in the data provided in the registration.
Difficulties in confirming the registration to release the order.
Absence of responsible person to receive the product at the place of delivery.
Refusal to receive the goods by third parties.
Natural factors such as rain, accidents, among others.
Note by our carriers of anomalies with the quality of the packaging or product.



We guarantee the user of this site the confidentiality of all data provided. We undertake not to provide your e-mail address or personal data to third parties.


Registration is required to make purchases on this site. From now on, it is agreed that the personal data provided in the electronic registration are true and proper, and that you will be responsible for all damages and/or losses that the false information may imply.


By accessing our virtual store, you undertake not to send, upload or transmit any material that contains codes or viruses, as well as not to use false identity and not to behave in a vulgar, inappropriate or offensive manner while using this service, under penalty of permanent removal of content considered inappropriate to the terms or immediate cancellation of the account, without prejudice to liability for any losses and damages caused.


You may find links to other websites that are not ours or our products in this webshop. These links exist for informational purposes. We are not responsible for updating the content of these sites. Furthermore, links to other company pages, as well as their products and/or services on the web, are not owned or approved by us.

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